Across

3. Used at the end of a list to indicate further, similar items are included.
5. for example
7. This is like a hyphen, but is is longer and shows a strong pause in a sentence.
8. Used at the end of a sentence.
10. Used before and after what someone actually said.
11. Used to introduce a list of things.
12. These are used before and after words which are added to a sentence to make the meaning of a word clearer.
14. Used to indicate a question.
15. A short period of time when someone stops speaking or a short break indicated by a comma.
17. This phrase introduces an example in a sentence.
18. Used to separate parts of a sentence or to show a short pause.
19. Used for the first letter of a name or for the first word in a sentence.

Down

1. Used when a strong emotion is shown in expressions like: 'Help!' 'How wonderful!'
2. It means 'that is' and is used to clarify the meaning of a word. Used to explain the meaning of a word or phrase. The hotel is closed during the OFF SEASON __ from October to March.
4. Used to join two words as in 'dry-cleaning'.
5. Three horizontal dots . . . used to indicate a pause or that something is left out of the sentence.
6. Used in the negative short forms of auxiliary verbs (DO NOT; HAVE NOT etc.)
9. This separates words or phrases which are alternatives: SINGLE / MARRIED / MALE / FEMALE
13. A shortened way of saying or writing words or phrases: NATO; NASA; BBC.
16. This means 'in the morning' when telling the time.
17. Used instead of a full stop when two sentences are closely connected.